| We had trouble with intermittent static on our | | | | is with the phone company's network or at the |
| phone line and the line going dead. So what did we | | | | box. Either way the problem is theirs and you can |
| do? We did the same thing that many other | | | | call them out without worrying about the fee. If |
| people do - We called the phone company. Their | | | | its not the same, They are going to tell you the |
| automated system took answers to a few | | | | problem is inside. If you don't have an inside wiring |
| questions then told us someone would be out to | | | | plan, it will cost you to have them come out so |
| correct the problem by .... The recording also said, | | | | continue with troubleshooting step 2. |
| if the problem was determined to be inside wiring, | | | | 2) Disconnect all phones, fax machines, dsl or |
| we would be charged $85 for troubleshooting. | | | | analog modems, security systems, satellite or |
| Well the phone company did send someone out | | | | cable boxes |
| who reported the problem as being inside wiring. | | | | 3) Plug in a regular phone with a cord. (Its good to |
| After continuing to live with the problem while we | | | | keep one of these around for this type of |
| tried to isolate it by disconnecting phones, faxes, | | | | troubleshooting.) and check to see if you still have |
| etc...we had gotten no where. Finally I was given | | | | the problem. Make sure you leave things like this |
| the advice I am going to give you. | | | | long enough to be sure the problem is gone if its |
| You can save yourself money and time by | | | | intermittent. If the problem is gone, go to step 4. |
| following these simple steps to troubleshoot your | | | | If its still there, you have a problem with your |
| own phone problems: | | | | inside wiring and you will need to have someone |
| 1) Test a phone in the jack on the customer side | | | | come out to find and repair it. But make absolute |
| of the phone box on your house. (If the problem | | | | sure that you did not forget to disconnect |
| is intermittent, do this when you are having the | | | | something first. |
| problem inside.)a) Go out to the phone box with a | | | | 4) Reconnect devices one at a time, allowing time |
| screw driver (probably flat head) and a phone.b) | | | | for the problem to resurface, until you isolate the |
| Open the customer side of the phone box. (You | | | | problem device. |
| should not be able to get in the phone company | | | | 5) Replace the bad device and verify the |
| side.)c) Locate a jack with a plug in it or with a | | | | problems are gone. |
| cover over it.d) Plug your phone in here. | | | | I hope you found this article on telephone line and |
| If you have the same problem here, the problem | | | | wire troubleshooting helpful. |