Listening Is an Ignored Communication Skill

Many students feel that listening is merely hearing.the further it is from its source. Add to that
But as many of us know, merely letting wordsnormal classroom noises, outside noises, fans and
pour into our ears is not listening. Yet, listening isair conditioning units, heaters, etc., and the
the most used technique of learning.chances of hearing the entire lecture properly
To assist you in becoming a better listener, youdecreases.
should consider a set of rules called LISAN. TheSecond, retain eye contact. The eyes can add a
letters of this mnemonic device stand for the keylot to the story. A teacher can tell whether you're
words in five rules for successful listening:"getting it" or not simply by looking at you,
Lead, don't follow--Anticipate what's going to beespecially, your eyes. And, it is quite difficult to fall
saidasleep when looking someone directly in the eyes,
Ideas? Look for themso your ability to concentrate should increase!
Signals--Watch for themThird, let the teacher know you are listening. Ask
Active, not passive involvementand answer questions to nodding in understanding
Notes--Take them and then organize themor smiling appropriately at your instructor's
The first letter in LISAN reminds you to LEADattempts at humor.
instead of following. Leading involves two steps:Fourth, ask questions for active listening.
First, read chapter assignments before your class.Fifth, resist distractions. Keep reminding yourself
If you read before you hear the lecture you willthat you are listening to someone else. Keep your
be more alert to important ideas, names andbrain focused and fill in what you think they mean.
words. You will anticipate them.Six, use thought speed. Your mind works much
Secondly, think up questions to keep yourself infaster than the speaker can talk; some studies
the forefront . These are not questions that youreport that the rate of the brain is almost 4
ask your teacher, but ones around which you willtimes that of regular speech, which often explains
plan your listening.why daydreaming during a lecture occurs so
The I in LISAN tells you to look for theoften. Anticipate and sum up what has been said.
IMPORTANT ideas. Many professors will introduceAnticipate where the instructor is going with the
a couple new ideas and provide explanation,lecture.
examples and additional support for them. YourSeven, fight back against distractions. If
task is to identify the main ideas. The professornecessary, sit apart from friends or other
may come back to the similar couple of ideasclassmates that might distract you. Do not sit at
again and again. Being aware of them beforehandthe back of the room or near the door; hallway
will help you to "listen".noises and noises from other classrooms are
The S in LISAN reminds you to listen for themore common at these points.
SIGNAL words. A good speaker uses signals toThe N is LISAN reminds you to take NOTES. In
relay what he is going to say. Common signs thateveryday conversation we mentally interpret,
these are coming up are:classify, and summarize what is said. In classroom
To introduce an example: "for example" "Therearelearning, we do this more effectively by keeping
five reasons why...."written notes. Taking notes helps us to "hear" by
To signal support material: "Forinstance...."providing organization to what we are hearing. It is
"Similarly...." "Incontrast...." "On the other hand..."quite difficult to listen to and remember
To signal a summary orconclusion: "Therefore..."unorganized and unrelated bits of information.
"Inconclusion...." "Finally...." "As aresult...."One, if you heard someone shout out "nd, tckl,
To signal importance: "Now this is veryimportant...."grd, cntr, hlf bk, fl bk, qrtr bk" you would find it
"Remember that...."tricky to listen and remember it.
The A in LISAN reminds you to be an ACTIVETwo, staying organized is the key to effective
listener. Listening is not just soaking up sound. Tolistening and remembering. The above letters are
be an effective listener, you need to be activethe names of player positions on a football team
and not passive. This can be done in a couple orwith the vowels omitted.
ways:Third note taking is the way you find the
First, use the situation in the classroom for activeorderliness. Good note taking means "getting" the
listening. Sit close enough (front 1/3 of the room,underlying structure of what is heard, discovering
near center) to see and hear the teacher as wellthe skeleton of ideas on which the professor has
as be seen and heard by him. Remember, thebuilt his lesson.
further away you are from the teacher, theFourth and finally, good note taking is eighty
greater the chance of not being able to hearpercent listening and twenty percent writing, so
everything correctly. An empty room is easy todon't ever worry about your penmanship or
hear sounds in, but when that room is filled withwriting getting in the way of listening.
others, sound tends to get "consumed" and lost