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Listening Is an Ignored Communication Skill

Many students feel that listening is merelyroom is easy to hear sounds in, but when that
hearing. But as many of us know, merelyroom is filled with others, sound tends to
letting words pour into our ears is notget "consumed" and lost the further it is
listening. Yet, listening is the most usedfrom its source. Add to that normal
technique  of  learning.classroom noises, outside noises, fans and
air conditioning units, heaters, etc., and
To assist you in becoming a better listener,the chances of hearing the entire lecture
you should consider a set of rules calledproperly  decreases.
LISAN. The letters of this mnemonic device
stand for the key words in five rules forSecond, retain eye contact. The eyes can add
successful  listening:a lot to the story. A teacher can tell
whether you're "getting it" or not simply by
Lead, don't follow--Anticipate what's goinglooking at you, especially, your eyes. And,
to  be  saidit is quite difficult to fall asleep when
looking someone directly in the eyes, so your
Ideas?  Look  for  themability  to  concentrate  should  increase!
Signals--Watch  for  themThird, let the teacher know you are
listening. Ask and answer questions to
Active,  not  passive  involvementnodding in understanding or smiling
appropriately at your instructor's attempts
Notes--Take  them  and  then  organize  themat  humor.
The first letter in LISAN reminds you to LEADFourth,  ask  questions for active listening.
instead of following. Leading involves two
steps:Fifth, resist distractions. Keep reminding
yourself that you are listening to someone
First, read chapter assignments before yourelse. Keep your brain focused and fill in
class. If you read before you hear thewhat  you  think  they  mean.
lecture you will be more alert to important
ideas, names and words. You will anticipateSix, use thought speed. Your mind works much
them.faster than the speaker can talk; some
studies report that the rate of the brain is
Secondly, think up questions to keep yourselfalmost 4 times that of regular speech, which
in the forefront . These are not questionsoften explains why daydreaming during a
that you ask your teacher, but ones aroundlecture occurs so often. Anticipate and sum
which  you  will  plan  your  listening.up what has been said. Anticipate where the
instructor  is  going  with  the  lecture.
The I in LISAN tells you to look for the
IMPORTANT ideas. Many professors willSeven, fight back against distractions. If
introduce a couple new ideas and providenecessary, sit apart from friends or other
explanation, examples and additional supportclassmates that might distract you. Do not
for them. Your task is to identify the mainsit at the back of the room or near the door;
ideas. The professor may come back to thehallway noises and noises from other
similar couple of ideas again and again.classrooms  are  more common at these points.
Being aware of them beforehand will help you
to  "listen".The N is LISAN reminds you to take NOTES. In
everyday conversation we mentally interpret,
The S in LISAN reminds you to listen for theclassify, and summarize what is said. In
SIGNAL words. A good speaker uses signals toclassroom learning, we do this more
relay what he is going to say. Common signseffectively by keeping written notes. Taking
that  these  are  coming  up  are:notes helps us to "hear" by providing
organization to what we are hearing. It is
To introduce an example: "for example"quite difficult to listen to and remember
"Thereare  five  reasons  why...."unorganized and unrelated bits of
information.
To signal support material: "Forinstance...."
"Similarly...." "Incontrast...." "On theOne, if you heard someone shout out "nd,
other  hand..."tckl, grd, cntr, hlf bk, fl bk, qrtr bk" you
would find it tricky to listen and remember
To signal a summary orconclusion:it.
"Therefore..." "Inconclusion...."
"Finally...."  "As  aresult...."Two, staying organized is the key to
effective listening and remembering. The
To signal importance: "Now this isabove letters are the names of player
veryimportant...."  "Remember  that...."positions on a football team with the vowels
omitted.
The A in LISAN reminds you to be an ACTIVE
listener. Listening is not just soaking upThird note taking is the way you find the
sound. To be an effective listener, you needorderliness. Good note taking means "getting"
to be active and not passive. This can bethe underlying structure of what is heard,
done  in  a  couple  or  ways:discovering the skeleton of ideas on which
the  professor  has  built  his  lesson.
First, use the situation in the classroom for
active listening. Sit close enough (front 1/3Fourth and finally, good note taking is
of the room, near center) to see and hear theeighty percent listening and twenty percent
teacher as well as be seen and heard by him.writing, so don't ever worry about your
Remember, the further away you are from thepenmanship or writing getting in the way of
teacher, the greater the chance of not beinglistening.
able to hear everything correctly. An empty



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