| When I first moved to the small town of | | | | correspond with, the call was not going to be |
| Belleville, Ont. from the big city of Toronto | | | | a quick fix. |
| I was quite taken back by the small size of | | | | |
| the town and the lack of job opportunities. | | | | Another problem I found with this form of |
| For the first few months I became quite | | | | communication was the lack of anything |
| distressed until I happened upon a job where | | | | personable. With the phone chats I had |
| I could deal with customers from the States | | | | learned American history from a retired army |
| for the company Hewlett- Packard as a Tech | | | | general, cooking tips from a grandma of 15, |
| Rep/ Customer Service Representative. | | | | how to groom a poodle for a dog show, and the |
| | | | temperature of any city in the country I |
| The work was quite nice as I could talk on | | | | talked to. I looked forward to going to work |
| the phone with the customers and then type up | | | | everyday not knowing what interesting |
| the work orders, general inquiries, or | | | | information I would absorb for the day. |
| complaints. I later received the opportunity | | | | |
| to just communicate with the customers | | | | I found my sales stats plummeted when I |
| through emails and live chat. | | | | switched to just the Internet communication. |
| | | | |
| That way of communication turned out to be | | | | On the positive side though, it is a quicker |
| not as efficient I found for more than one | | | | response time with live chat through the |
| reason. | | | | Internet. If you just had a quick question or |
| | | | concern, such as the status of delivery on |
| The first problem was the time factor. If you | | | | your new computer, it is the ideal method. |
| were corresponding with an older person, you | | | | |
| could pretty well guarantee that it would add | | | | So in conclusion, if I was to offer my |
| an additional 20 min. type time to get the | | | | advice, I would say a friendly and |
| whole issue understood. Between the slow two | | | | knowledgeable voice on the other end of the |
| finger typing, and the lack of knowledge of | | | | line would get my vote for the perfect form |
| the computer system they were trying to | | | | of virtual customer service. |